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FAQ

Frequently asked questions

  • Where is QuintByte based?

    QuintByte is based in San Pablo City, Laguna, Philippines. Our team is Filipino, with strong English, a service-first attitude and skills across admin, operations, CRM and web development. We work with clients in the United States, Australia and the Philippines, and cover Philippine and Australian hours easily, with U.S. hours by arrangement.

  • What hours do you work, and which time zones do you cover?

    Our team is in the Philippines (GMT+8). We cover Philippine and Australian business hours easily, and support U.S. hours by arrangement. We confirm coverage hours in your proposal before work starts.

  • How do you keep my information and system access secure?

    Team members handling client work sign confidentiality agreements. We use the access you grant for the agreed work only, and prefer delegated access over shared passwords. Every account uses two-factor authentication, any shared passwords stay in a password manager, and we remove access promptly when work ends.

  • How is pricing structured?

    International clients usually pay by the hour in prepaid blocks, or a fixed price for a defined first project. Philippine clients usually choose a monthly package. Every quote is based on scope, hours and the skills needed, and you see the full price before work starts.

  • Is there a minimum commitment or contract length?

    Flexible from the start. Pilots and first projects are short and fixed. Ongoing support is billed monthly in advance, with a minimum of 40 hours a month for hourly support. Either side can end ongoing support with 30 days' written notice.

  • What if I'm not sure which service I need?

    That is normal. Book a short call or send a message about what takes most of your time. We will ask a few questions and suggest one small first step, or tell you honestly if someone else would serve you better.

  • Which countries do you serve?

    We serve owner-led businesses in the United States, Australia and the Philippines. Our team works from the Philippines, covers Australian business hours easily, and supports U.S. hours by arrangement. If you are elsewhere, send us a message and we will tell you honestly whether we can help.

  • Which tools do you use?

    Claude and ChatGPT for research and drafting, always checked by a person. Google Workspace for email, calendars and documents. Canva for design. Your CRM, or one we recommend if you don't have one yet. We train each other on these formally, and we adapt to the tools you already use.